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Freshservice iconProductivity

Freshservice Connector Risk

Assess and monitor the risk of the Freshservice connector in Anthropic Claude, OpenAI Codex, and Microsoft Copilot.

Manage tickets, assets, changes, and IT requests

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Connector Details

Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch asset details, check ticket statuses, assign agents, and automate routine IT workflows using natural language. Make Freshservice a native part of your AI workflow—an intelligent IT service management agent that helps your team resolve issues faster and keep operations running smoothly.

Permissions
Read + Write
Type
Remote
Works With
claude, claude-api, claude-desktop
Categories
productivity
Transport
streamable-http
Visibility
commercial
Author
Freshworks
Added
6/17/2026

Tools the Freshservice Connector Exposes to Anthropic Claude

fetchSolutionCategories
fetchSolutionCategory
updateSolutionArticle
createOnboardingRequest
fetchOnboardingRequests
fetchOnboardingRequestForm
createOffboardingRequest
fetchOffboardingRequestTickets
placeRequestServiceCatalogItem
fetchServiceCatalogItemSearch
fetchServiceCatalogCategories
fetchOffboardingRequests
fetchSolutionArticles
createSolutionArticle
fetchSolutionArticleSearch
fetchServiceCatalogItem
fetchServiceCatalogItems
createTicket
fetchTicket
updateTicket
fetchTickets
fetchAgent
fetchAgents
fetchAssets
createAsset
fetchAsset
updateAsset
createTicketNote
fetchSolutionFolder
fetchSolutionArticle
fetchRequesters
fetchRequester
fetchWorkspaces
fetchSolutionFolders
createSolutionFolder

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